At Thrive we do our best to accomodate for unforeseen circumstances and will do what we can to reschedule a missed appointment.
However, our appointments are precious! We require a minimum of 48 hours notice if you are unable to keep your appointment.
If you cancel within 48 hours of your appointment or fail to attend your appointment, we reserve the right to charge a cancellation fee of $50 or 50% of the treatment price.
In the case of prepaid packages, treatment will be forfeited and you will not be able to use this treatment at a later date.
If you have a scheduled appointment, you will be sent an SMS reminder two days prior to your appointment. The reminder is a courtesy, and does not remove your responsibility for keeping appointments once you have made them.